Anti-Spam
We believe mobile messaging is a compelling tool for sending useful and on-demand information. We are opposed to the sending of unsolicited messages. We respect the privacy of other's and understand that spamming is a big concern.
We support a stringent anti-spam policy as outlined below. If you feel you have been spammed, please contact customer support support@BlueOrb.co.za or follow any of the three steps at the bottom of this page.
Anti-Spam Policy
Our system allows our customers to send text messages (SMS) to their subscribers, clients or prospects who have given permission for their cell phone number to be used for such communication. Under our Terms of Use, we will not allow our customers to use our service for unsolicited text messaging. By definition, a text message is spam if the text messaging is commercially-related, and:
- The recipient's personal identity and context are irrelevant because the message is equally applicable to many other potential recipients.
- The recipient has not verifiably granted deliberate, explicit, and permission for it to be sent.
- The transmission and reception of the message appears to the recipient to give a disproportionate benefit to the sender.
Therefore:
And we do not tolerate the sending of text messages that:
- has been sent through a protected computer without authorization, either by initiating the sending through the protected computer or by using the protected computer to relay the text message.
- Contains false or invalid header information.
- Contains false or invalid domain name information.
- Contains false, invalid or misleading information in the subject line or the body of the text message.
- Is sent through domain names or email addresses that have been set up to obscure the identity of the individual sending the text message.
- Otherwise obscures the true source or origin of the text message.
How to opt-out of BlueOrb email
If you feel you have been spammed, we suggest you do one of the following:
Text Message (SMS)
If you receive an unwanted text messages from our service, simply reply with Stop and you will be moved to the "no-contact" list of all of our customers. You can also send a message with HELP in the body to receive a list of valid commands to stop or reactivate your cell phone in our system.
Email
At the bottom of email sent by BlueOrb, there is a link which enables you to unsubscribe from our customers list. By clicking that link you will automatically be taken off the list (after confirmation on the web page). This feature is obligatory for our customers and we add it automatically to any email we send on their behalf. You can be assured that you will be removed from their list.
To be certain you are not sent any emails from any person or company that utilizes our service, you can take it one step further by sending an email to support@BlueOrb.co.za with REMOVE in the body. This will take you off all the lists of all of our customers. Be careful when choosing this option as you may terminate an email newsletter or offer you might wish to receive.
If you believe you have tried the above methods to unsubscribe and you are still receiving unwanted mail or text messages from our service, we would like to speak with you to make absolutely sure that it does not happen again. Please call us at xxxx for support or send an email to support@BlueOrb.co.za. If you hear a voicemail message, please leave us a contact number and we will return your call as soon as possible.
We take the issue of spamming very seriously, and wish to eliminate any culprits that are abusing our service. |
